Red Umbrella Holidays ("Red Umbrella Holidays," "we," "us," or "our"), the owner and operator of www.redumbrellaholidays.com, values your trust and is committed to maintaining transparency in how we collect, use, and share your personal information. This Privacy Policy outlines our data practices when you access or use any of our digital platforms, including our website (www.redumbrellaholidays.com), or when you engage with us through other service channels, such as our customer support center (collectively referred to as the "Services").
By accessing or using our Website or any component of our Services, you acknowledge and agree to the practices and terms described in this Privacy Policy and our Terms & Conditions.
Information We Collect
At Red Umbrella Holidays, “Personal Information” refers to data that identifies you as an individual or can reasonably be used to identify you. This includes, but is not limited to:
• Full name
• Mailing or billing address
• Phone number
• Email address
• Credit/debit card information and payment details
• Social media profile identifiers
• Passport number and other government-issued identification
• Transportation-related identifiers (e.g., TSA Known Traveler Number)
• Travel preferences and special requirements (e.g., dietary restrictions, accessibility needs)
• Booking information (such as departure and destination cities, travel dates, and accommodation details)
• Demographic information
• Device information or user identifiers used for analytics and advertising
• Inferred data generated from your interactions with our Services
If you submit personal information relating to another individual (for example, a travel companion), you represent that you have the authority to do so and that you permit us to use their information in accordance with this Privacy Policy.
At Red Umbrella Holidays, we and our trusted partners may collect personal information through various methods, including:
Through Our Services: Information you voluntarily provide—such as when booking a trip, registering for a promotional offer, subscribing to updates, or submitting specific travel preferences—as well as data automatically collected through your interactions with our website or other digital platforms.
Offline Interactions: If you communicate with our customer support team via phone or other offline channels, we may collect and record the personal details you choose to share during those interactions.
Third-Party Sources: We may obtain information from external sources such as social media platforms, marketing affiliates, publicly available databases, and other authorized third parties, in accordance with applicable laws.
Like many modern websites and applications, we – and our authorized third-party partners collect certain technical and behavioral data when you interact with our Services. This may include:
• Device and Browser Information: Details such as your IP address, device identifiers, operating system, browser type and version, user agent string, and approximate geographic location.
• Usage Data: Information about how you navigate and interact with our site or services, including pages visited, time spent on each page, clicks, scroll activity, keystrokes, and chat interactions.
• Advertising-Related Information: Data regarding your interactions with advertisements, such as impressions and click activity, cookie identifiers, mobile advertising IDs (e.g., Apple IDFA or Google AAID), hashed email addresses, and purchase behavior related to ad engagement.
While some of this data may not be classified as “Personal Information” under certain privacy laws unless combined with identifiable details, we treat the entire dataset as Personal Information when such a connection exists—and protect it accordingly, in line with this Privacy Policy.
At Red Umbrella Holidays, we – and our trusted third-party partners—collect Analytics and Advertising Data through various technologies to enhance our Services, personalize your experience, and deliver more relevant content. The data may be collected using the following methods:
1. From Your Browser or Device
We automatically collect certain technical details when you access our website or use our digital platforms. This may include:
• Media Access Control (MAC) address
• Device type and model (e.g., iOS, Android, Windows, Mac)
• Screen resolution and display settings
• Operating system and browser type/version
• Preferred language
• Version of the app or website in use
2. Through Your Use of Our Website
When you interact with redumbrellaholidays.com, we may log behavioral and engagement data such as:
• Date and time of access
• Pages viewed and features used
• Files or media downloaded
• Actions taken during each session
3. Cookies
Cookies are small text files stored on your device that help us and our partners recognize returning users and gather usage information. We may use cookies to track:
• Pages visited and session duration
• User preferences and login status
• Session identifiers
• Browser type and language preferences
For more details, please refer to our Cookie Policys.
4. Pixel Tags and Similar Technologies
We may use pixel tags (also known as web beacons or clear GIFs) to:
• Monitor user interactions (including email opens and link clicks)
• Place or access cookies on your device
• Track the effectiveness of our advertising campaigns
• Collect usage and engagement statistics
5. Flash and Other Local Storage Technologies
We may utilize Adobe Flash and similar tools, such as Flash Local Shared Objects (LSOs), to collect and store information about your interactions with our Services. You can manage these settings via the [Website Storage Settings Panel] or the [Global Storage Settings Panel]. Disabling Flash may affect your ability to use some features.
6. IP Address
Your IP address is automatically recorded when you access our Services. This allows us to:
• Log server activity
• Analyze trends and site performance
• Estimate your general location to deliver region-specific content or improve security
7. Device Location
We may collect your device’s physical location using technologies such as GPS, Wi-Fi signals, or cellular networks. Location data helps us:
• Customize content based on your region
• Provide travel-related services specific to your area
• Deliver relevant advertising from our partners.
You can manage your location settings through your device preferences. Limiting location access may impact certain features.
8. Aggregated and Statistical Data
We may compile non-identifiable, aggregated data (e.g., percentage of users accessing the site from a specific city or device type) to analyze usage patterns and improve overall service delivery—without revealing personal identities.
At Red Umbrella Holidays, we use the Personal Information we collect to deliver a secure, efficient, and customized travel experience. Our use of your information may include, but is not limited to, the following purposes:
Booking and Customer Support
• To process your travel reservations, purchases, and transactions
• To handle payments and provide booking confirmations or itineraries
• To communicate with you regarding your travel plans and provide support
• To utilize necessary travel documentation (e.g., passport numbers) for booking, check-in, or visa-related purposes
Communication and Assistance
• To respond to inquiries, support requests, or subscription services (e.g., newsletters)
• To send important service notifications, such as policy updates or system alerts
Personalization and Marketing
• To present you with tailored offers, promotions, and recommendations
• To personalize your experience across our website, apps, and other communication channels
• To send you marketing communications, in accordance with applicable laws and your preferences
Promotions and Interactive Features
• To manage contests, giveaways, or similar promotional campaigns (subject to specific terms and conditions)
• To support social sharing tools or user engagement features
• To allow you to refer friends or contacts via our Services (you confirm you have their consent to share this information)
Business Operations and Service Enhancements
• For internal operations such as data analytics, system performance reviews, and troubleshooting
• To identify, investigate, and prevent fraud, unauthorized transactions, or other illegal activity
• To enhance and develop our travel products, services, and customer experience
• To measure and optimize the effectiveness of our marketing and advertising strategies
Legal, Security, and Regulatory Compliance
We may use your Personal Information where necessary or appropriate to:
• Comply with legal obligations and applicable laws (including international requirements)
• Respond to lawful requests from regulatory bodies or law enforcement
• Protect our users, systems, operations, and intellectual property
• Enforce our Terms and Conditions and pursue available legal remedies
Aggregated and De-Identified Data
We may de-identify or aggregate personal data so that it no longer identifies you individually. This type of data may be used for statistical analysis, service development, or any other lawful business purpose.
With Notice or Consent
In certain cases, we may use your information for purposes that are clearly communicated to you at the time of collection or with your express consent.
At Red Umbrella Holidays, we may share your Personal Information with trusted third parties to deliver, improve, and support our travel services. Except for our corporate affiliates and service providers acting on our behalf, these third parties operate independently, and their handling of your data is subject to their own privacy policies. We encourage you to review those policies if you engage with their services.
We may disclose your Personal Information to:
Corporate Affiliates: Our parent company, subsidiaries, and other related entities under common ownership may receive your information for purposes aligned with this Privacy Policy. Red Umbrella Holidays remains responsible for safeguarding jointly used data.
Travel Service Providers: Including airlines, hotels, cruise operators, and car rental companies that require your information to fulfill reservations or travel services booked through us.
Travel Partners: Such as travel aggregators, consolidators, insurance providers, and affiliated agencies that assist in delivering or enhancing your travel arrangements.
Marketing and Referral Partners: Companies whose services appear on our site, who refer traffic to Red Umbrella Holidays, or whose platforms are linked from ours. These partners may collect or receive data based on your interaction with their content or promotions.
Service Providers: Carefully vetted third-party vendors who assist with key functions such as hosting, payment processing, IT support, analytics, customer service, advertising, communications, auditing, and fulfillment. These providers are contractually obligated to handle your data securely and only as necessary to perform their tasks.
Promotional Partners When you participate in contests, giveaways, or other promotional activities, we may share your information with the sponsors or administrators of those events.
Communication Features: If you use messaging features on our platform, we may share your information with the intended recipient. Content posted on public areas (like chat rooms, reviews, or forums) will be visible to others and may be publicly accessible.
Social Media Platforms If you connect your Red Umbrella Holidays account to a social network or engage with our social sharing tools, certain data may be shared with those platforms based on your settings. Please consult the respective privacy policies for more information.
Corporate Transactions In the event of a merger, acquisition, restructuring, asset sale, or similar transaction, your Personal Information may be transferred to the involved parties in accordance with our existing privacy practices.
Legal and Security Requirements: We may disclose your Personal Information if necessary to:
• Comply with applicable laws or respond to lawful requests
• Detect, investigate, or prevent fraud, abuse, or criminal activity
• Cooperate with regulatory or governmental bodies
• Enforce our Terms and Conditions
• Protect the rights, safety, and property of Red Umbrella Holidays, our users, partners, or others
• Pursue legal remedies or limit potential damages.
This Privacy Policy does not govern the privacy, data handling, or security practices of third parties. Red Umbrella Holidays is not responsible for how third-party providers, partners, intermediaries, or service platforms collect, use, or share your information – even when their services are accessible through or integrated with our own.
Examples include:
• External websites or services linked from our website or mobile application
• Third-party tools such as widgets or plugins (e.g., social media buttons like Facebook’s "Like" or Instagram sharing tools)
• Advertisements or services offered by independent providers via Red Umbrella Holidays
The inclusion of any such link or feature does not imply endorsement by Red Umbrella Holidays or any of its affiliates.
We also do not control the data practices of companies such as Facebook, Apple, Google, Microsoft, mobile app developers, device manufacturers, or network carriers. If you interact with these parties via our Services—such as logging in through a social media account or installing an integrated app—you should consult their respective privacy policies to understand how your data is managed.
Red Umbrella Holidays, in collaboration with trusted third-party advertising and analytics partners (including ad networks, re-targeting platforms, social media networks, and performance measurement providers), may collect or receive certain information to deliver ads that are more relevant to your interests. This may include:
• Ads tailored to your browsing habits, device type, or user profile
• Content-based or contextual advertisements
• Audience-matching or lookalike audience campaigns
• Tracking and evaluation of ad performance across platforms
This data may be gathered using various tracking technologies such as cookies, pixels (also called web beacons), software development kits (SDKs), and application programming interfaces (APIs). These tools can identify your device or browser across different websites and sessions.
In some cases, we may share hashed (encrypted) identifiers, such as your email address, with our advertising partners for the purpose of targeting or measuring campaigns.
If you prefer not to receive interest-based advertising via your web browser or mobile device, you can learn more and manage your preferences through the following industry-supported platforms:
• Network Advertising Initiative
• Digital Advertising Alliance
For mobile app advertising, you can also download the AppChoices tool from www.aboutads.info/appchoices.
If you wish to control ad settings directly on social platforms like Facebook, Instagram, or Google, you can adjust your preferences through the respective platform’s privacy or ad settings.
Please note:
• These opt-out tools are managed by third-party industry groups, and some of our advertising partners may not participate in these programs.
• Red Umbrella Holidays is not responsible for the availability, accuracy, or effectiveness of these tools or settings.
At Red Umbrella Holidays, we take the security of your Personal Information seriously. We implement appropriate organizational, technical, and administrative measures to safeguard your data from unauthorized access, use, or disclosure. While we strive to protect your information, no method of data transmission over the internet or electronic storage can be guaranteed to be 100% secure.
If you believe that your interaction with Red Umbrella Holidays is no longer secure—such as noticing unauthorized access to your account or suspecting a data breach—please contact us immediately using the details provided in the “Contacting Us” section below.
You may choose to stop receiving marketing-related emails from Red Umbrella Holidays at any time by clicking the unsubscribe link included in our promotional communications or by contacting us as outlined in the “Contacting Us” section.
To opt out of push notifications, you can adjust the notification settings on your mobile device.
Please note that even if you opt out of marketing messages, you may still receive important service-related communications from us, such as booking confirmations, travel updates, or other essential transactional emails. These are necessary for the delivery of our services and are not subject to marketing opt-outs.
If you would like to access, update, or delete the personal information you have previously shared with Red Umbrella Holidays, you may submit a request by contacting us at 1-833-914-2482 or by emailing us at support@redumbrellaholidays.com.
For your protection, we will only act on requests associated with the email address used to contact us, and we may need to verify your identity before proceeding. We aim to respond to such requests as promptly as is reasonably possible.
Please note that, in certain instances, we may be required to retain specific information for legal, transactional, or record-keeping purposes. Additionally, even after a deletion request is processed, some residual data may remain in our backup systems and databases.
Red Umbrella Holidays retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under this age. If you are under 18, please do not submit any personal information through our services.
If you are a resident of Canada, you may request details about how your personal information has been shared with our affiliates or third parties for their direct marketing purposes. To make such a request, please contact us using the details provided in the “Contacting Us” section of this Privacy Policy.
We kindly request that you do not send or disclose any sensitive personal information through our services. This includes, but is not limited to, your Social Insurance Number, racial or ethnic background, political opinions, religious or philosophical beliefs, health or medical details, biometric or genetic data, criminal history, or union membership.
We may update this Privacy Policy from time to time. Please refer to the “Effective Date” at the top of the page to see when it was last revised. Any updates will become effective once the revised version is posted on our website or other service platforms. By continuing to use Red Umbrella Holidays’ services after any changes are made, you agree to the updated Privacy Policy.
If you have any questions about this Privacy Policy or require assistance with your personal information, you can contact Red Umbrella Holidays through the following methods:
Phone: 1-833-914-2482
Email: support@redumbrellaholidays.com
Or you can write to us at:
Red Umbrella Holidays
448 Prairie Knoll Dr Naperville IL 60565